Simple strategies for resolving high conflict situations with high conflict people
Tuesday, October 20, 2026
9:00 am – 4:30 pm
attend via webinar
Please note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand.
Who should attend: Lawyers, mediators; this course may also be of interest to paralegals and legal support staff
Learning level: All levels
Have you noticed more people engaging in "high conflict" behaviour these days? Someone yelling at a receptionist? A colleague who often gets into arguments and doesn't take responsibility for their actions? A client who files multiple complaints over a miscommunication?
These types of behaviours are increasingly common, and as a legal professional, it is more important than ever to be able to manage individuals with high conflict personalities who repeat patterns of high conflict behaviours.
At this one-day workshop, you will learn the theory of high conflict behaviour, and explore skills and techniques to manage high conflict disputes. You will draw from your own experiences, refine your existing skillset, and practice new strategies, so that you can leave this course with insight and confidence when dealing with high conflict behaviour.
Join us and learn how to effectively clear up conflict today!
This course counts for 6.5 ADR CPD hours.
Law Society of BC CPD Hours: 6.5 hours (this course will contain a minimum of 1 hour pertaining to professional responsibility and ethics, client care and relations, and/or practice management)
Course Instructor
Michael J. Lomax — Michael Lomax Law Corporation, Victoria
Pricing
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EARLY BIRD
Register by Sept. 22/26 |
Regular Price
After Sept. 22/26 |
| Webinar |
$619 |
$709 |
| Webinar Articled Student |
$349 |
$349 |
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Are you a member of the Indigenous legal community (lawyer/Articled Student/legal support staff/paralegal) or a non-lawyer Indigenous community member?
CLEBC is committed to reducing barriers to legal education. We value your contributions and encourage your participation in all of our programs. To increase accessibility, we offer a 50% discount* to all self-identifying Indigenous lawyers/Articled Students/legal support staff/paralegals and a limited number of free online registrations to non-lawyer Indigenous community members. (*discount applies to Regular prices, not Early Bird prices). Please contact Customer Service to find out more.
Unable to attend a course without financial assistance from CLEBC?
Click here for bursary information.
Want to register for a course now, but prefer a monthly payment plan?
Check out our Easy Pay Plan.
Registration includes an electronic copy of the reference materials.
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CLEBC Program Production Manager
Mary Kingston
mkingston@cle.bc.ca