From Conflict to Calm: Dealing with High Conflict Behaviours

Simple strategies for resolving high conflict situations with high conflict people

Thursday, October 30, 2025
9:00 am – 4:30 pm
via webinar only

Please note: This course will not be added to Courses on Demand. Courses involving professional speakers and skills-based workshops generally do not get added to Courses on Demand.

Who should attend: Lawyers, mediators; this course may also be of interest to paralegals and legal support staff

Learning level: All levels

Have you noticed more people engaging in "high conflict" behaviour these days? Someone yelling at a receptionist? A colleague who often gets into arguments and doesn't take responsibility for their actions? A client who files multiple complaints over a miscommunication?

These types of behaviours are increasingly common, and as a legal professional, it is more important than ever to be able to manage individuals with high conflict personalities who repeat patterns of high conflict behaviours.

At this one-day workshop, you will learn the theory of high conflict behaviour and explore skills and techniques to manage high conflict disputes. You will draw from your own experiences, refine your existing skillset, and practice new strategies, so that you can leave this course with insight and confidence when dealing with high conflict behaviour.

Join us and learn how to effectively clear up conflict today!

Mediate BC Roster mediators will receive 20% off the full regular course registration fee. Please contact Customer Service to register.

This course counts for 6.5 ADR CPD hours.

Law Society of BC CPD Hours: 6.5 hours (including a minimum of 1 hour pertaining to professional responsibility and ethics, client care and relations, and/or practice management)

Course Chair 
Michael J. Lomax, JD — Michael Lomax CDR Inc., Victoria

CLEBC Programs Coordinator 
Mary Kingston
mkingston@cle.bc.ca