Drafting User-Friendly Emails and Documents

Course Instructor 
Ryan Standil — Write To Excite, Toronto

About the Course Instructor
Ryan Standil leads workshops about effective legal writing.

His workshops are attended by lawyers and law students throughout North America. Ryan frequently presents at industry conferences, individual law firms, and the Law Society of Ontario. He now looks forward to giving his first presentation at CLEBC.

During Ryan's sessions, participants learn to visualize their own writing from the perspective of their readers.

Ryan attended Western University, where he graduated from the Ivey Business School and the Faculty of Law. After graduating, Ryan joined a corporate law firm in Toronto.

Today, Ryan owns and operates a seminar company, called Write To Excite. His training is filled with practical advice that can be implemented right away.

Module I: Balancing Conciseness with Readability

At the beginning of this course, we will analyze how lawyers can reduce the length of their writing. We will focus on deleting words, reducing syllables, and shortening phrases.

Then, this course will form a bridge between conciseness and readability by examining the rare situations in which including an extra word can assist with absorption. For example, we will tackle raging debates—among writing nerds—over the word "that" and the phrase "in order to".

Next, this course will dive further into readability by demonstrating how lawyers can deliver complex information in a smooth fashion. We will address techniques such as:

• understanding the limits of a reader's working memory
• knowing the optimal length of sentences
• delivering familiar information before unfamiliar information
• deciding whether to reference an earlier part of a legal document or repeat the information explicitly
• choosing whether to refer to individuals and corporations by their names or by other labels, such as "appellant," "Holdco," "trustee," etc.

Module II: Email Etiquette

This part of the course will focus on eliciting positive responses when communicating by email.

Through an interactive discussion, attendees will be able to ask questions and share their own opinions about the best practices for yielding prompt, positive replies to emails. Relevant topics will include:

• email length
• response time
• subject lines
• tone and formality
• copying
• pleasantries (such as, "I hope all is well.")
• anything else relevant to email dos and don'ts

Module III: Persuasion

Finally, this course will explore persuasion in legal writing.

Writing persuasively is an elusive concept because all lawyers know that it's important, but it is often defined as the totality of clear, concise, and grammatically correct writing. This definition must be incomplete, since persuasion surely has its own unique qualities beyond clarity, conciseness, and correctness.

We will take a closer look at the ingredients of persuasion in legal writing, and, interestingly, we will find ourselves debating whether persuasion is truly a writing challenge or, in fact, a substantive legal challenge.