CLE-TV: Solo and Small Firm Series - Handling High Conflict Clients

Product Type: Course

This course has no current sessions.

DescriptionMore Detail

A Lawyer's Toolkit Essential

Last Kick at the Can 2018
Monday, December 3, 2018, or
Wednesday, December 12, 2018

10:45 am - 12:15 pm via webinar

(Original date: Wednesday, February 8, 2017)

Who should attend: Solo and small firm lawyers; law firm administrators.

Learning level: All levels

The only way to sustain a business is clients that are satisfied enough to pay your bills and ideally, return for more services that provide more fees.

A solo and small firm lawyer can be seriously affected by the "high conflict" client. Learn from expert Michael Lomax who will explain the science behind what drives a high conflict individual and how to manage it best.

This is the second course in the CLE-TV: Solo and Small Firm Series. The other courses in the series are:

I.     Law Firm Knowledge Management
III.  Ethically Marketing and Branding Your Firm
IV.   The Lawyer's Checklist Manifesto    

Law Society of BC CPD Hours: 1.5 (including 30 minutes pertaining to professional responsibility and ethics, client care and relations, and/or practice management)

Course Chair
Thomas L. Spraggs — Spraggs & Company, Coquitlam

Pricing  Last Kick at the Can Rebroadcast
Rebroadcast $149
Registration includes an electronic copy of the reference materials.

Webinar Archive: This course will be added to the Webinar Archive. See below to subscribe.

Unable to attend without financial support? Learn about our Bursary Program and Easy Pay Plan.

Can't make the course/webinar? Subscribe to:
1. Online Course Materials* — an on-demand archive of CLEBC papers since 2001
2. Webinar Archive* — an on-demand, online video repository of most past CLEBC courses

*Annual subscription rate based on firm size.

CLEBC Program Lawyer
Raymond Lee

Add to Cart