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Product Type: Course
The Client Voice - Series

DescriptionMore DetailAgenda

Wednesdays; May 3, 17, 24, 31, June 7, and June 14 2017 
*PLEASE NOTE: June 14 is the new rescheduled date for May 10
4:30 pm - 6:30 pm EACH SESSION

Live Webinar

Who should attend: This course is appropriate for lawyers, mediators, parenting coordinators, tribunal members, or other professionals who participate in negotiations, mediations, and other collaborative decision-making processes with clients.

Learning level: Intermediate

Self-determination is a key concept in collaborative decision-making processes and presumes that clients are able to make informed decisions. In some instances, clients may have less opportunity to participate in decisions affecting them as a result of perceived challenges to their decision-making capacity. In many such cases, advanced mediation and/or advocacy skills or process adaptations could support much greater opportunities for client participation.

This 12-hour course examines a wide variety of situations in which parties require support to ensure that they are able to participate effectively in decision-making and will offer professionals the skills and process design knowledge to provide that support in negotiations, mediations, 4-way meetings, group conferences, and other collaborative processes. 

Most lawyers, mediators, and tribunal members will work with clients with mental health concerns, addictions, or physical limitations affecting decision-making. Many will also work with clients who have experienced individual or transgenerational trauma, often without recognizing its impacts on their participation in a process. Some professionals will also have occasion to support children’s participation in processes, or work with clients experiencing or planning for age-related health concerns, including dementia.  In all of these circumstances and more, clients can be supported to participate in processes that will impact their lives.

Learn how to support individuals who might otherwise be excluded from collaborative processes to participate effectively in decision-making that affects them. 

Participants can opt to take advantage of an in-person coaching session held at CLEBC, 500 - 1155 West Pender Street, Vancouver.  To sign up, please call Customer Service at 604.893.2121 or email  Please note, by attending the in-person coaching session, you will not be able to claim additional hours beyond the 12 hours provided.

Law Society of BC CPD Hours: 12 (including 2 hours pertaining to professional responsibility and ethics, client care and relations, and/or practice management). Please see grid below for hours that can be claimed for Alternative Dispute Resolution accreditation.

Hours           Alternative Dispute Resolution Accrediation
12 Hours ADR accreditation for Mediation
4 Hours ADR accreditation for Arbitration
4 Hours ADR credit for Parenting Coordination
2 Hours ADR credit for Family Violence

Course Chair
Sharon Sutherland — True North Dispute Management, Delta

Register by April 12, 2017
Regular Price
After April 12, 2017
Webinar  $970 $1070

Unable to attend without financial support? Learn more about CLEBC's Bursary Program and our Easy Pay Plan

CLEBC Program Coordinator

Mary Kingston

This course has no current sessions.

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