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Product Type: Course
Dealing with High-Conflict Personalities


Friday, November 25, 2016
9:00 am - 4:30 pm
Pan Pacific Hotel, 999 Canada Place, Vancouver

Who should attend:
Lawyers and mediators; the course may also be of interest to paralegals and legal support staff.

Learning level: All levels

Have you noticed more people engaging in “high-conflict” behaviour these days? Someone yelling at a receptionist?  An employee sending nasty emails to co-workers? Another professional who seems to get into conflict with other people all the time and never takes responsibility for his/her actions? A client who files multiple complaints without merit against a professional over a miscommunication?

This behaviour is considered “high-conflict” because it increases conflict instead of reducing or resolving it. Most people with these types of extreme behaviours have a repeated pattern of high-conflict behaviour—it’s part of who they are. They didn’t just make a mistake or act out of the blue—they have done this before and will do it again.

This one-day workshop is designed to help lawyers and other legal professionals learn the theory of high-conflict behaviour and the necessary skills and techniques to manage high-conflict disputes. Participants will draw from their own experience and already developed skills, and as a result gain insight and confidence when dealing with high-conflict behaviour.

Law Society of BC CPD Hours: 6.5 hours (a minimum of 1 hour will involve aspects of professional responsibility and ethics, client care and relations, and/or practice management)

Course Instructor
Michael J. Lomax — Michael Lomax Law Corporation, Victoria

EARLY BIRD (Register by October 28, 2016 and SAVE)
Live Course: $690 | Student $345

After October 28, 2015
Live Course: $765 | Student $385

Registration includes an electronic copy of the course materials.

Unable to attend without financial support?
Learn more about CLEBC's Bursary Program and our Easy Pay Plan

CLEBC Program Coordinator
Mary Kingston, Production Manager, Programs

This course has no current sessions.

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