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CLE-TV: Paralegal Core Competency - Dealing with Difficult People


You never get a second chance to make a first impression

Tuesday, June 21, 2016
Time: 12:00 pm – 1:30 pm

"CLE Summer Series": Tuesday, July 26, 2016
Time: 1:00 pm – 2:30 pm

Who should attend: Recent graduates of paralegal training programs, and new legal administrative assistants; the course will also appeal to those who have been in the office environment but want to up their game.

Learning level: Fundamental

This is the fifth and final course in the five-part Paralegal Core Competency Series, intended to provide a foundation for a successful transition into the workplace.

Anyone working with clients and colleagues can experience interactions that may feel uncomfortable, difficult, or perplexing. Angry co-workers, upset clients, and hot-and-cold supervisors are just some of the difficult interactions that many of us experience. When these situations involve clients, it is especially important to respond to them in a manner that maintains the relationship. 

Join Michele Ross, the host of the Paralegal Core Competency Series, and Deborah Brakeley, a registered clinical counsellor and collaborative divorce coach, as they discuss how to deal with difficult people. They will provide you with an understanding of the elements at play and will show you how to successfully navigate these situations.

In this course you will learn:

  • how to really listen and why it is so important
  • how to recognize what is happening for the other person
  • how your reactions are affecting the interaction and what to do about it
  • what is happening in the brain to fuel emotional reactivity
  • tips for managing some of the most common situations a paralegal will encounter

Other courses in the series are:

Join us for all five courses in the series and receive a discount, or choose the individual courses that make most sense for you.

Rebroadcasts: All five courses in the series will be rebroadcast on Wednesday, July 27 during the "CLE Summer Series". Those who register for the series may attend any or all of the rebroadcasts for FREE, giving you two opportunities to attend each course. Please contact Customer Service to confirm your spot.

Law Society of BC CPD Hours: 1.5 hours
This course will NOT involve aspects of professional responsibility and ethics, client care and relations, and/or practice management. NOTE: If you attend both the original live course AND the rebroadcast, you may claim credit for ONLY ONE of them.

Deborah Brakeley — Registered Clinical Counsellor, Vancouver
Michele Ross — Designated Paralegal, Quay Law Centre, New Westminster

. This course
(Register by June 14, 2016 and SAVE): $135; After June 14, 2016: $150
Save even more with your CPDone Pass. Click here for more info.

2. The series (all five courses)
EARLY BIRD (Register by May 11, 2016 and SAVE): $575; After May 11, 2016: $635
Save even more with your CPDone Pass. Click here for more info.

3. "CLE Summer Series" Rebroadcast
EARLY BIRD (Register by June 17, 2016 and SAVE): $135; After June 17, 2016: $150
Save even more with your CPDone Pass. Click here for more info.

Registration includes an electronic copy of the practical reference materials.

Webinar Archive: This course will be added to the Webinar Archive. See below to subscribe.

Unable to attend without financial support? To learn more about CLEBC's Bursary Program click here and for our Easy Pay Plan click here.

Can't make the course?
Subscribe to the Webinar Archive, a repository of recordings of most CLEBC past courses. Annual subscription rates are based on firm size.

CLEBC Program Lawyer
Meredith Woods

CLEBC Program Coordinator
Mary Kingston, Production Manager, Programs

This course has no current sessions.

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